Question 1

What is your cancellation policy?

Accepted Answer

Cancellations 7+ days before pick-up incur 5% of the total transaction (non-refundable credit card fees). 3-6 days before pick-up incurs 25% of total rental. 24-72 hours before incurs 50% of total rental. Under 24 hours, same day, or no-show incurs 100% of the first day's rate.

Question 2

Does Granite Mountain Rentals rent both personally and commercially?

Accepted Answer

Absolutely! We're proud to serve our community. Whether you're a weekend warrior hauling a new project or a licensed contractor needing an additional unit within your fleet, we've got you covered.

Question 3

What straps or accessories do I need to safely secure my cargo?

Accepted Answer

You are more than welcome to utilize whatever straps you own; however, at GMR, we supply our Signature Strap Package to safely secure your precious cargo at no extra cost. If you anticipate needing more straps than provided, we do offer additional straps for rent located on our accessories page.

Question 4

What is the trailer GVWR?

Accepted Answer

Gross Vehicle Weight Rating (GVWR) is the maximum amount of weight that your trailer is rated to carry. This number includes the weight of the trailer itself and the cargo/equipment you plan to haul.

Question 5

What trailer rental best fits my needs?

Accepted Answer

Two very important questions: how large is the item/items, and how much do they weigh? For most motorcycles, ATVs, side-by-sides, landscape supplies, furniture, lumber, or common materials we recommend a utility trailer. If you intend on hauling a heavy load or vehicle we recommend a car hauler, and depending on the weight of the vehicle being towed, that dictates whether you need a light-duty or heavy-duty car hauler. More fragile items or those you prefer to keep out of the elements? We recommend an enclosed unit to give you peace of mind.

Question 6

I'm renting a car hauler equipped with a winch — how do I use the winch properly?

Accepted Answer

All of our car haulers come equipped with winches installed. In the toolbox of each rental unit there is a battery disconnect switch (must be flipped to ON) and the winch controller plugged in to operate the winch.

Question 7

What happens if I encounter issues or damages to the rented trailer during my use?

Accepted Answer

If you encounter any issues or damages to the rented trailer during your use, please notify us promptly. Depending on the nature and extent of the issue or damage, we will assess and determine the necessary course of action. You may be responsible for repair or replacement costs, so it's advisable to review our rental agreement for specific terms and conditions related to trailer damages.

Question 8

Can I extend the rental period if I need the trailer for a longer duration?

Accepted Answer

Yes, you can extend the rental period for a trailer if you require it for a longer duration than initially planned. To do so, please contact our team to discuss your needs and arrange for an extension. Trailer availability may vary, so it's best to notify us about your extension needs as early as possible.

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